Virtual Platform FAQs
Check the below for the most frequently asked questions about the virtual conference platform.
If the below doesn’t answer your question, during the conference you can access live support or prior to the conference email AOConference@auckland.ac.nz
HOW DO I REGISTER FOR THE VIRTUAL CONFERENCE?
To register for AOC 2022 virtual conference, please visit the registration page and click the button to register. Once you have registered you will receive a confirmation email to let you know you have successfully registered.
HOW DO I ACCESS THE VIRTUAL PLATFORM?
All registered attendees will receive an email notification with their personalised login details the week before the conference, giving attendees the opportunity to login, update their profile and familiarise themselves with the virtual platform. Please be sure to check your Junk inbox for this email.
DO I NEED A ZOOM ACCOUNT TO PARTICIPATE IN THE VIRTUAL CONFERENCE?
No, you do not need a Zoom account to participate in the virtual conference, however Zoom must not be blocked on your device or you will be unable to join any of the sessions presented through Zoom.
WHAT BROWSER SHOULD I USE?
We recommend using Google Chrome, Microsoft Edge or Opera to access the virtual conference platform. Firefox and Safari are also compatible with the Virtual Platform. We also recommend you clear your cookies and cache prior to logging in and disable any VPN’s you may be using.
To optimise the broadcast of virtual conference sessions, please do not use ‘incognito’ or ‘hidden search’ browser settings.
WILL THERE BE LIVE Q&A DURING PRESENTATIONS?
In sessions where Q&A is enabled, you will be able to submit written questions to the presenter. The pre-recorded video sessions will be followed by discussion forums where you will be able to ask questions of the authors live.
WILL PEOPLE BE ABLE TO SEE AND HEAR ME?
It depends on the type of session you are joining. For example, in a Keynote Presentation your video and audio will not be shared with other attendees (or the presenters), whereas in a discussion forum or networking function, your video and audio will be shared. You can find out more about the different types of conference sessions in the Attendee Guide.
- Networking – attendee can be seen and heard. Attendee has the ability to turn on and off
own camera and microphone. Attendees are automatically assigned to a group of 2, 3
or 4 other attendees. Groups are assigned at random. - Interactive workshop/discussion forum – attendee can be seen & heard. Attendee has the ability to turn on
and off own camera and microphone. - Keynote Sessions – attendee cannot be seen or heard. Attendees can interact only via
written Q&A or Discussion Forum.
For you to be heard and seen during an interactive session, you will need to have enabled the virtual platform to access your camera and microphone, more information will be provided in the detailed attendee guide.
WILL RECORDINGS BE AVAILABLE AFTER THE EVENT?
The virtual platform will remain open for one month after the conference has ended. All pre-recorded content will remain available for registered attendees to view on demand during these three months. Please note that not all recordings will not be available instantly.
WHERE CAN I FIND MORE INFORMATION ABOUT THE VIRTUAL CONFERENCE PLATFORM?
You can view an introductory video here. You will also be provided with a detailed attendee guide with more detailed information regarding the virtual platform and how to navigate it during the virtual conference. There will be an orientation video played at the very beginning of the conference and available throughout to assist you. If you experience technical difficulties or just need a human to explain, you can access live support during the conference.
WHAT DOES THE VIRTUAL REGISTRATION FEE INCLUDE?
The virtual registration fee includes:
- Access to the virtual platform and all sessions during the conference
- Access to recorded session content for 1 month after the conference has ended
- Access to the Meeting Hub to connect with other virtual attendees
Virtual registration doesn’t include the Auckland Workshops or conference dinner. The fee for those are separate but can be purchased at the same time. Visit our registration page for more details.
WHAT DO I NEED IN ORDER TO PARTICIPATE IN THE VIRTUAL CONFERENCE?
- Laptop or Desktop Computer
- Stable Internet connection (minimum 5Mbps for both upload and download. You can check your internet speed at speedtest.net
- Your device requires either an integrated or external camera/webcam and a microphone in order to participate in any interactive sessions or networking functions.
DO I NEED TO DOWNLOAD ANY SOFTWARE TO PARTICIPATE IN THE VIRTUAL CONFERENCE?
No, our virtual platform is browser based so as long as you have one of the supported internet browsers (Google Chrome, Microsoft Edge, Opera) available on your device you will be able to join the conference.
WHAT IF I ENCOUNTER TECHNICAL ISSUES DURING THE VIRTUAL CONFERENCE?
For support during the virtual conference please click the Live Support button on the top right-hand side of the portal (red icon with a headset).
Live support hours will be posted closer to the conference dates.
CAN I CONNECT WITH OTHER ATTENDEES DURING THE VIRTUAL CONFERENCE?
Yes, the Meeting Hub is a terrific place to connect with other attendees one-on-one, allowing you to renew old friendships or make new acquaintances. In the Meeting Hub you can share contact details, send chat messages, video chat and set up meetings.
CAN I SHARE MY LOGIN WITH OTHER PEOPLE?
No, each registered attendee will receive a link to the virtual conference platform that is uniquely tied to their registration and cannot be opened on multiple devices at the same time.
ACCESS TO CONFERENCE RECORDINGS WILL EXPIRE IN:
Day(s)
:
Hour(s)
:
Minute(s)
:
Second(s)
Keep up to date with Conference News & Alerts
Contact Us
Contact Us
Amanda Wallace
Event & Conference Planner
Phone: 09 923 9697
Email: AOConference@auckland.ac.nz